Privacy Policy

1. Introduction

Indian Ocean Van Charters (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy applies to personal information collected during:

  • Booking enquiries and confirmations,
  • Provision of tour and transfer services, and
  • Email and phone communications.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as applicable Western Australian privacy obligations .

2. Information We Collect

2.1. Personal Information

We may collect:

  • Identity details: full name, address, date of birth, gender
  • Contact details: email, phone numbers
  • Payment details: credit card or bank account
  • Tour preferences: number of passengers, schedule, special requests
  • Third-party provider details: where bookings involve wineries, hotels, or other vendors to complete itinerary

2.2. Sensitive Information

We collect sensitive data (e.g., dietary requirements, medical conditions) only if you voluntarily provide it and for a lawful purpose.

3. How We Use Your Information

We collect and use your information to:

  • Confirm and manage bookings,
  • Communicate details or changes about services,
  • Process payments and refunds,
  • Tailor services based on preferences or special requests,
  • Comply with legal obligations (e.g. safety regulations),
  • Respond to feedback or complaints.

4. Disclosure of Your Information

We may disclose your personal information to:

  • Third-party service providers (e.g. payment gateways, venues)
  • Government bodies or authorities when required by law (e.g. for safety or licensing)
  • Our subcontractors (e.g. driver partners) to fulfil your booking
  • Any other parties with your express consent

If we disclose information overseas, we will take reasonable steps to ensure similar privacy protections are in place .

5. Data Security and Retention

We safeguard your personal information via:

  • Secure access controls,
  • Encryption systems for data storage and transmission,
  • Confidential handling by authorised staff only.

We retain information only for as long as necessary to fulfil legal obligations, typically for at least 7 years for taxation, insurance, and dispute resolution purposes.

6. Cookies and Website Tracking

Our website employs cookies and similar technologies for performance monitoring and improving user experience. You may disable cookies via browser settings, though this may affect functionality .

7. Access and Correction

You may request:

  • Access to your personal information, or
  • Corrections to ensure accuracy and completeness

Requests can be made via email or post. We will respond within a reasonable timeframe (typically within 30 days), in line with the APPs.

8. Complaints

If you believe we have breached privacy standards, please notify us promptly. We will investigate and respond within 30 days. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) or applicable WA bodies.

9. Changes to This Policy

We may update this Privacy Policy as necessary. Updates are effective upon publication on our website. We recommend checking this policy at the time of making a booking.

10. Contact Us

For enquiries, or to correct your data, please contact us.

Effective date: 1 July 2025